You should have received a despatched email from us with your tracking information on. If you cannot find this, please email us at hello@
Please include your order number, full name, email address, postal address and postcode so we can help answer your enquiry quickly
We offer FREE 48 HOUR DELIVERY, so once your order is placed it is processed immediately and dispatched. Therefore, it is impossible to cancel or change your order as it is already going through our picking and despatch process. We are sorry about this.
We are sorry to hear this. Please take a photo of evidence of the damage to your package and email us at hello@
Please include your order number, full name, email address, postal address and postcode so we can help answer your enquiry quickly. We will try to get this resolved as quickly as possible for you
We are sorry to hear this. Please take a photo of evidence of the package your received and email us at hello@
Please also include your order number, the item which was missing, full name, email address, postal address and postcode so we can help answer your enquiry quickly. We will try to get this resolved as quickly as possible for you.
Disclaimer: All ’missing item’ claims are closely monitored to avoid misuse or abuse of our services. We flag customers who meet our criteria, and we reserve the right to refuse service to anyone.
Unfortunately, we are unable to accept food products for refunds or returns.
This is due to the nature of the products as they are classified as foods and can cause serious issues with cross contamination and temperature abuse.